Crock-Pot Customer Service Rocks!

You know me, man, I love the deals. So when I found this adorable chevron-patterned Crock-Pot on clearance at Target in January, I snagged one for me and one for my girl Arin, too, even though I had two Crock-Pots in my cupboard! I think I only paid around ten bucks for this fantastic model, which I actually had wanted for a long time. It’s going to be perfect for transporting hot meals to parties. Really could’ve used it last fall when Arin threw her Souper Saturday party and I took my Beer Cheese Soup. The lid seals up tight with little spinner locks on the sides.

SADLY, I used it ONE TIME before I noticed that the plastic handle portion of the lid had a large crack. 

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I poked around Twitter to see if I could find a manufacturer’s account to chat with, but I didn’t have much success. I did, however, have GREAT success by just going to their website at www.crock-pot.com and filling out a form on their Service and Support page. I shared the serial number and product number and a bit of info, and asked if they would replace the lid for me. They weren’t able to do that, unfortunately, but look what appeared on my porch just days later!

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Okay, a bit of overkill since I hardly needed an entire brand new Crock-Pot, but I can see how difficult it would be to just replace a lid. Easier to just send me a whole new one, I guess. 

Yay for quick service and support!

My oldest daughter is about to move out on her own (I’m a little emotional about it!) and I’m sure she can use a Crock-Pot of her very own. Lesson learned, don’t be shy about speaking up when products are wonky! Oftentimes the manufacturer will do whatever it takes to make you happy! 

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